Petit Twisted Hoops

We accept return requests within 14 days of delivery for full-priced items or purchases made with our newsletter promotion.

CONDITIONS:

• Items must be unused and in original packaging

• Return shipping is at the buyer’s expense

• We recommend tracked shipping, as we are not responsible for lost parcels

• Unauthorized or late returns may be declined
  

RETURN EXCEPTIONS:

The following cannot be returned:

• Sale or discounted items (excluding newsletter sign-up promotion)

• Earrings (for safety reasons)

• Custom or engraved orders

• Solid gold rings (made-to-order)

• Sample sale, gift cards, and items marked “not eligible for return”

• Damaged items or pieces sent back without proper packaging

See here for full return policy.

WARRANTY:

At Midori Jewelry Co., we prioritize the quality of our products and guarantee that our jewelry is shipped to you without defects or damages. If you believe your item has a manufacturing defect, Midori will offer warranty for any pieces purchased within the last 90 days, excluding normal wear and tear or failure to adhere to the care instruction on the jewelry.

Since our pieces are handmade, it is delicate and requires considerable care. Please keep the care instruction card included in your packaging and refer to our Material & Care for more information on how to maintain your jewelry. 

Solid Gold Jewelry

We provide an extended 9-month warranty for our solid gold jewelry with exceptions (see our conditions below).

CLAIMING YOUR WARRANTY

If your Midori jewelry breaks within 90 days of purchase, please contact us via cs@midorijewelry.co along with the original receipt of your purchase and a photo of your damaged item. If warranty is approved, we will either ship you a replacement or offer repair services free of charge, depending on the damage. As part of the warranty program, the customer is responsible for purchasing the shipping label for the replacement or repair (detailed instruction will be provided via email). If the item is sold out or discontinued, a store credit will be issued instead. 

CONDITIONS AND EXCLUSIONS:

Midori will provide warranty for all full priced items purchased within the last 90 days (counts from the delivery date). Please note that we do not cover items purchased from the limited edition or sample sale collection. 

Warranty will not be covered if your jewelry goes through normal wear and tear as that is unavoidable with any jewelry pieces, even fine jewelry. Some example of common jewelry issues that are excluded from this warranty are:

• Normal wear and tear (such as scratches, peels, bending on the jewelry, discoloration due to exposure to chemicals, makeup, swimming pools, hot tubs & bathing)
• Loss or disappearance of gems or parts
• Breakage due to rough use, such as pulling or tugging