Protect Your Package
Although rare, there is a possibility that your package may be lost, damaged, or stolen during transit or after receiving the delivery confirmation.
Our shipping carrier provides insurance of up to 1000 Thai baht (approx. $30 USD) for standard shipping and 3000 Thai baht (approx. $90 USD) for express shipping (please refer to our website's conversion rate for accurate conversion).
If you'd like to protect your package from theft, damage or loss for packages valued above the standard insurance coverage, Midori has partnered with Route to provide full protection of the package for a small fee which can be added at check out. Please beware that Midori is not responsible for covering for loss, damage, of theft of packages for orders valued above our shipping carrier's insurance limit if you do not place an order with the Route protection package.
If your order value is less than $100 USD, Route charges $0.98 USD to have the value of your package protected. For order value over $100 USD, Route is calculated from 1.5%-5% of the cart total based on several factors (for example, if an order was $150 USD, then Route could be $2.25 USD).
Filing an order issue
Route offers a simple self-serve process that allows customers to easily file a claim and get reimbursement for their packages. For instructions, please visit their resource.
Please click here to file an order issue.
*Please note that if you do not opt in for Route to protect your package, Midori is not responsible for replacing or refunding your order in the event of loss, theft, or damage during transit.