Returns are accepted within 14 days of purchase (exceptions apply). To qualify for return, the item must be in its original condition and packaging. Please visit our Return Policy for more information.

Please allow 2-5 business days for your order to ship with exceptions for preorder items.

All orders are made and shipped from Thailand.

Standard shipping is free on all orders above $150 USD. Express shipping is free on orders above $350 USD for Canada, US, Australia, New Zealand, and Europe.

Express shipping is free for orders above $300 USD for Asia.

If your order contains preorder items, your other items will be held until the preorder item is available to ship, and will be shipped together in a single package.

Please visit shipping policy for all available shipping couriers, fees, and estimated delivery time.

Although rare, there is a possibility that your package may be lost, damaged, or stolen during transit or after receiving the delivery confirmation.

Our shipping carrier provides insurance of up to 1000 Thai baht (approx. $30 USD) for standard shipping and 3000 Thai baht (approx. $90 USD) for express shipping (please refer to our website's conversion rate for accurate conversion). 

If you'd like to protect your package from theft, damage or loss for packages valued above the standard insurance coverage, Midori has partnered with Route to provide full protection of the package for a small fee which can be added at check out. Please beware that Midori is not responsible for covering for loss, damage, of theft of packages for orders valued above our shipping carrier's insurance limit if you do not place an order with the Route protection package. 

Pricing

If your order value is less than $100 USD, Route charges $0.98 USD to have the value of your package protected. For order value over $100 USD, Route is calculated from 1.5%-5% of the cart total based on several factors (for example, if an order was $150 USD, then Route could be $2.25 USD).

Filing an order issue

Route offers a simple self-serve process that allows customers to easily file a claim and get reimbursement for their packages. For instructions, please visit their resource. 

Please click here to file an order issue. 

*Please note that if you do not opt in for Route to protect your package, Midori is not responsible for replacing or refunding your order in the event of loss, theft, or damage during transit. 

Midori offers warranty on any full-priced item purchased within the last 90 days (excluding normal wear). Click here for more details on our warranty.

Every order over $50 USD comes with a complimentary branded gift box and velvet pouch. Optional gift messaging available at check out. You may also purchase additional gift boxes here.