Route Package Protection
Visit route.com/sustainability to learn more.
Returns are accepted within 14 days of purchase (exceptions apply). To qualify for return, the item must be in its original condition and packaging. Please visit our Return Policy for more information.
We use gold-filled, gold vermeil, solid gold, and sterling silver for our pieces. Our high-quality materials are tarnish-resistant and hypoallergenic. Visit Materials & Care on how to care for each of your jewelry.
Please allow 4-7 business days for your order to ship.
All orders are made and shipped from Thailand.
Standard shipping is free on all orders above $100 USD. Express shipping is free on orders above $350 USD for Canada, US, Australia, New Zealand, and Europe.
Express shipping is free for orders above $300 USD for Asia.
Please visit shipping policy for all available shipping couriers, fees, and estimated delivery time.
Although rare, there is a possibility that your package may be lost, damaged, or stolen during transit or after receiving the delivery confirmation.
Our shipping carrier provides insurance of up to 1000 Thai baht (approx. $30 USD) for standard shipping and 3000 Thai baht (approx. $90 USD) for express shipping (please refer to our website's conversion rate for accurate conversion).
If you'd like to protect your package from theft, damage or loss for packages valued above the standard insurance coverage, Midori has partnered with Route to provide full protection of the package for a small fee which can be added at check out. Please beware that Midori is not responsible for covering for loss, damage, of theft of packages for orders valued above our shipping carrier's insurance limit if you do not place an order with the Route protection package.
If your order value is less than $100 USD, Route charges $0.98 USD to have the value of your package protected. For order value over $100 USD, Route is calculated from 1.5%-5% of the cart total based on several factors (for example, if an order was $150 USD, then Route could be $2.25 USD).
Filing an order issue
Route offers a simple self-serve process that allows customers to easily file a claim and get reimbursement for their packages. For instructions, please visit their resource.
Please click here to file an order issue.
*Please note that if you do not opt in for Route to protect your package, Midori is not responsible for replacing or refunding your order in the event of loss, theft, or damage during transit.
Customize your jewelry.
Did you know that we can customize a lot of our jewelry to make it absolutely perfect for our customers? If you're looking for jewelry in specific lengths and sizes, leave us a message and we'll get back to you shortly about your options!